# Zavvi Pokémon cards: Zavvi has stopped trading (2026)

Zavvi went into administration on 12 October 2026. What happens to Pokémon orders and pre-orders, how to claim a refund, and where to buy sealed Pokémon now.

Zavvi went into administration on 12 October 2026 and has stopped trading. It cannot fulfil outstanding orders or pre-orders, so do not place new ones. If you paid for Pokémon cards that have not arrived, contact your bank, card issuer or payment provider now. The steps are below.

## What has happened to Zavvi?

Zavvi's own website says Chris Skey and Kerry Bailey of BDO LLP were appointed Joint Administrators of ZavviGroup Ltd, which trades as Zavvi, on 12 October 2026. The company has ceased trading with immediate effect.

The notice on zavvi.com gives four points for customers:

- Zavvi cannot fulfil outstanding orders or pre-orders.
- Customers should not place new orders.
- Zavvi cannot accept returns.
- Customers who paid for goods they did not receive should contact their bank, card issuer or payment provider promptly.

The administrators opened a customer enquiries inbox: Zavvigroupltd@bdo.co.uk. It sends an automated reply with an FAQ and claim information.

## What should I do if I have an unfilled Zavvi Pokémon order or pre-order?

Start with the way you paid, because each payment method has its own route to a refund. Citizens Advice explains these routes in its guide to [getting your money back if you paid by card or PayPal](https://www.citizensadvice.org.uk/consumer/somethings-gone-wrong-with-a-purchase/getting-your-money-back-if-you-paid-by-card-or-paypal/).

- **Credit card:** Section 75 of the Consumer Credit Act 1974 applies when the item cost more than £100 and no more than £30,000. Citizens Advice says the limits apply to a single item, not the whole order. Tell your card provider in writing that you want to make a Section 75 claim.
- **Debit card:** Section 75 does not apply. Ask your provider for a chargeback instead. Citizens Advice says you can claim the amount you paid on that card.
- **PayPal:** If you paid from your PayPal balance, open a dispute on the PayPal website. Citizens Advice says you have 180 days from the payment date.

Keep your order confirmation emails. They show what you bought, when you paid and how much.

Contact the administrators as well. Email Zavvigroupltd@bdo.co.uk and read the automated FAQ. Zavvi's notice says the inbox sends claim information.

If your provider refuses a claim, Citizens Advice says you can ask the Financial Ombudsman Service to review the case.

## How do I avoid fake Zavvi sellers?

Treat any new offer that uses the Zavvi name as unreliable. Zavvi's own notice says customers should not place new orders, so a site or seller that takes a payment in its name gives you no reason to trust it.

Pay by credit card or another protected method when you buy from a seller you do not know. Check the web address carefully before you enter card details. Do not pay by bank transfer to a stranger.

## Where can I buy sealed Pokémon cards at retail price in the UK now?

Several UK shops still sell sealed Pokémon TCG product. Check each listing against the retail price for that exact product before you pay.

- [Where to buy Pokémon cards in the UK](/blog/where-to-buy-pokemon-cards-uk) compares the main routes.
- [Smyths Pokémon restocks](/blog/smyths-pokemon-restock)
- [Argos Pokémon restocks](/blog/argos-pokemon-restock)
- [Amazon UK Pokémon restocks](/blog/amazon-uk-pokemon-restock)
- [Pokémon Center UK restocks](/blog/pokemon-center-uk-restock)
- [Very Pokémon cards](/blog/very-pokemon-cards)
- [John Lewis Pokémon cards](/blog/john-lewis-pokemon-cards)

If you wanted an Elite Trainer Box, our guide on [whether Elite Trainer Boxes are worth it](/blog/are-pokemon-elite-trainer-boxes-worth-it) helps you pick the right product.

## Common questions

### Is Zavvi still trading?

No. Zavvi's website says the company ceased trading with immediate effect after administrators were appointed on 12 October 2026. It is not taking new orders.

### Will I get my Zavvi pre-order?

No. Zavvi's notice says it cannot fulfil outstanding orders or pre-orders. Treat the money as unreceived goods and follow the refund steps above.

### How do I get a refund from Zavvi?

Zavvi cannot accept returns, so you claim through your payment provider. Credit card buyers can use Section 75 for items over £100, debit card buyers can ask for a chargeback, and PayPal buyers can open a dispute. You can also email the administrators at Zavvigroupltd@bdo.co.uk.

### Where can I buy Pokémon cards now?

Use a shop that is still trading. The list in the section above links to our guides for Smyths, Argos, Amazon UK, Pokémon Center UK, Very and John Lewis.

## Where this fits

This post covers one shop that has closed. For the wider picture, read [where to buy Pokémon cards in the UK](/blog/where-to-buy-pokemon-cards-uk), then open the restock guide for the shop you prefer: [Smyths](/blog/smyths-pokemon-restock), [Argos](/blog/argos-pokemon-restock) or [Amazon UK](/blog/amazon-uk-pokemon-restock). Paragn Network sends UK restock alerts for the shops that are still trading.